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docomo Shop/
d garden Services

View information on procedures and convenient services carried out at docomo Shop/d garden.

Foreign Language Support

All shops provide this support service* through interpreters, to enable foreign language speaking customers to stop by freely and comfortably.

  • * The shop staff calls up an interpreter by phone and the conversation is carried out by passing the phone to and from the customer.
  • * Interpreters are available for the four languages of English, Portuguese, Chinese, and Spanish.

Hours available

9 a.m. to 8 p.m. (including Saturdays, Sundays, and national holidays)

  • * Service is only available within shop business hours.

First, the shop staff will use an explanatory sheet to explain to the customer how the service will be provided by calling up an interpreter.


Shop staff will pass the phone to the customer and have the interpreter take over the conversation.


When the interpreter is done explaining to the customer, the customer will pass the phone back to the shop staff who will then explain the next issue. Thereafter, steps 1 and 2 will be carried out repeatedly.

docomo Shop/d garden Services


docomo Shop/d garden mainly perform the following procedures.

  • New subscription
  • Model change
  • Receipt of charges payments
  • Reception for various services
  • Reception for repairs

For details on other procedures, please confirm with the nearest docomo Shop/d garden. You can make various procedures online via “My docomo”.Refer to Guide to Procedures for procedures.

  • * Services handled differ by shop. Please inquire with the shop in advance.

docomo My Shop

docomo my shop

Useful and wonderful services for each individual customer. A new relationship between you and docomo Shop/d garden has begun.

Learn more (available in Japanese only)

Initial Setup Support

A guide to Initial Setup Support that provides support on the initial setup of your smartphone or tablet by docomo Shop/d garden staff.

Learn more (available in Japanese only)

docomo Shop/d garden Staff

Get guidance on the billing plan, discount service, and phone usage most suitable for you.DOCOMO has introduced the docomo Shop/d garden staff skills accreditation system Meister Certification program to improve knowledge and customer service levels so that each individual customer can receive satisfactory guidance. Staff who have passed any of the following tests wear the corresponding qualification badge so please do not hesitate to consult with them.

Grand Meister logo

Grand Meister

This the highest qualification of Meister Certification program. Staff with this qualification can provide the optimal guidance for customers by drawing on a wealth of knowledge and experience.

Meister logo


Staff with this qualification have a wealth of knowledge and can provide guidance that meets the needs of customers.

Trial Corner

Actually operate the latest handset models. You can try out the newest products along with hit services. Feel free to stop by at your convenience.

  • * Not handled at some shops.

Helpful Services

A variety of services are provided free of charge to be of help to subscribers.Feel free to stop by and partake of those services.Details of services differ by shop. Please inquire directly with the shop.

Free charging service

Shops will charge your phone for free.*1*2

Memory copying & smartphone initialization

Feel free to use a special device set up for backing up data. Save your important Phonebook (phone numbers and mail addresses) and other data to CD-R.*2

  • *1 Some handset models not handled.
  • *2 docomo Shop/d garden will introduce the mobile battery sharing service (a paid service) provided by INFORICH INC. to replace the free battery charging service.
List of Shops with the Mobile Battery Sharing Service [PDF format:954KB](available in Japanese only) 

docomo Smartphone classes

At the docomo Shop/d garden, we hold a free “docomo smartphone class” where you can learn the basic usage and useful functions of smartphones and Raku-Raku smartphones. For more information, please contact the docomo smartphone classroom site or your local docomo Shop/d garden.

  • * Please apply in advance at the docomo Shop/d garden, by phone, or online.
  • * You need to join the d POINT CLUB, register to use the d POINT card, and issue a d account to attend.
  • * Please cooperate in disinfecting your hands, wearing a mask, and measuring the temperature to prevent infectious diseases.
  • * Paid courses are also available.
docomo Smartphone classes(available in Japanese only)

Collection and recycling of mobile phones

DOCOMO accepts customers’ mobile phones and smartphones free of charge.

Frequently asked questions regarding collection(available in Japanese only)

Diversity Initiatives

Barrier-free Shops

Some shops are equipped with disabled parking spaces as well as slopes and wheelchair-accessible restrooms.

  • * Not available at some shops. See individual shop information for details.
Shops with Disabled parking spaces
Shops with Slope and no steps
Shops with Wheelchair-accessible restrooms

Support by Videophone

Support is also provided by Videophone to ensure that customers using sign language do not hesitate to visit our shops.

  • * The services available at some shops. For details, please refer to the information on each shop.
Support by Videophone

Writing machines

Simple writing machines for the speech impaired are available for your use as needed.

  • * Not installed at some shops.

DOCOMO Hearty Plaza

DOCOMO Hearty Plaza logo

Simple writing machines for the hearing or speech impaired are available for your use as needed.

Learn more (available in Japanese only)

Support for customers with children

A kid's corner and diaper-changing space are provided at docomo Shop/d garden so that customers with children can visit with a peace of mind.

  • * Kid's corner is currently unavailable as a measure for preventing the spread of Covid-19. We appreciate your understanding.
  • * This support is not offered in some shops. Please check the shop list for details.
Find a shop

Children’s emergency services shops

Children’s emergency services shops logo

As part of DOCOMO’s community and social contribution activities, docomo Shops are being registered as “children’s emergency services shops” where children can seek protection when in danger.

  • Children’s emergency services shops sticker displayed.
  • Shops take temporary protective custody of children who seek refuge.
  • Shops contact police or schools when children seek refuge.
  • * This support is not offered in some shops. Please check the shop list for details.
  • * This service is not yet available in some shops.
  • * Shop names may be different in some regions.

docomo Service Corners Services

docomo Service Corners provide the following services.

Provided services

  • Acceptance of applications regarding failures and repairs
  • Charge payments
  • Charge consultation (changing of billing plan)
  • Resuming services
  • Changing of network PIN
  • Resetting PIN Lock Disable Code (PUK)
  • Resetting of handset PIN, etc.
  • * The services available at docomo Service Corners differ from those available at docomo Shops and some services are not provided so be sure to inquire in advance of visiting a docomo Service Corner.

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